Business Support Officer

Experience & skills

We are looking for someone who loves to work as part of a tight knit team. The right person will bring bags of energy and drive to the team, working collaboratively to deliver business objectives.

We would expect the right individual to enjoy wrangling processes and have a strong desire to implement improvements to optimise systems.

We are looking for someone with the following:

Must haves

• Excellent organisational skills. Experience coordinating, planning and scheduling others using a variety of software and confident prioritising tasks to hit deadlines.
• Strong Communicator. Comfortable and proven ability to communicate across all levels from the apprentices to the company Chair. Speaks openly, honestly and with clarity. Empathetic but also able to deal with difficult people
• Learning mindset. No one knows everything, but someone with a learning mindset can develop new skills. In our business the ability to take on new challenges is a key skill and fundamental in business support. As our business evolves we will also need to ?
• Ability to work iteratively and with flexibility.

Nice to haves

• Experience of digital service / process improvement. We are always working to make our processes leaner by simplifying or automating. We are looking for someone experienced in understanding processes, identifying opportunities for improvements, planning and implementing changes.  
• Awareness of data management and information processing. We use data to understand operating performance and will be an area where the successful candidate will develop experience and knowledge.  
• Understanding of confidentiality. Handling information appropriately is important. Any experience of GDPR and controls would be of value.
• Experience managing corporate social media accounts.
• Experience of working in classified environments.

Top 3 qualities needed for this role

1. Ability to work under own initiative: This role is varied and works across all aspects of the business so the ability to see what needs doing and getting it done without always being tasked with work is an absolute must
2. Learning mindset: There is a lot to learn if you haven’t previously worked in this environment before. You will be well supported by an amazing team who truly understand that not everyone knows everything. However, the willingness to learn and the enthusiasm to try is essential
3. Great team player: This role sits within a small team covering all aspects of business support and operations. It’s a fast paced role with lots going on and lots to juggle. The ability/willingness to muck in and help out others is essential.

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