Operations and Executive Lead

What you’ll be doing

Office & Operations Management (50%)

• Workplace Experience: Oversee the day-to-day running of our central London office, ensuring a welcoming, organised, and high-performing environment.
• Visitor & Security Coordination: Act as the first point of contact for visitors, ensuring all security protocols are met. Coordinate closely with delivery teams to confirm security clearances for site visits.
• Space & Booking Management: Manage internal meeting rooms and coordinate external booking requirements.
• Event Logistics: End-to-end planning and execution of company events, including client hosting, executive off-sites and all-staff alignment days.
• Onboarding Support: Partner with the People team to deliver a warm and seamless day-one welcome experience for all new starters.

Executive Support (50%)

• Proactive Calendar Management: Manage complex, fast-changing diaries and schedules for the Leadership Team, resolving conflicts and protecting their time efficiently.
• Meeting Preparation & Briefing: Prepare, format, and organise critical documentation, agendas and presentations ahead of key executive and client meetings.
• Action Tracking: Attend key leadership meetings where required to take minutes, note action items, and ensure follow-ups are completed.
• Gatekeeping & Communication: Act as a professional point of contact for the leadership team, filtering incoming inquiries and managing correspondence with discretion.

The experience you’ll bring

• Dual-Role Experience: Proven track record balancing office management, team assistant, or executive assistant duties within a dynamic, fast-paced environment.
• High-Level Calendar Mastery: Demonstrated ability to manage complex, shifting diaries for senior stakeholders with composure.
• Event & Project Coordination: Experience planning and executing corporate event logistics and managing office operations independently.
• Cross-Functional Collaboration: Comfortable working fluidly across multiple internal departments, such as Delivery, Security, and People teams.
• Tech Savvy: High proficiency with modern workplace tools; experience with Google Workspace and Slack is highly desirable.

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Your personal qualities

• Master Organiser: Exceptional planning skills with the ability to ruthlessly prioritise competing demands.
• Problem-Solver by Nature: High initiative, resourcefulness, and a natural ability to "get things done" in a scaling business.
• Trusted Custodian: Absolute discretion and sound judgment when handling confidential or sensitive business information.
• Exceptional Communicator: Strong interpersonal and influencing skills, with the ability to build rapport across all levels of the business.
• Adaptable & Resilient: Comfortable navigating ambiguity and thriving in a fast-moving, evolving tech consultancy environment.
• Culture Champion: Passionate about employee experience, workplace connection, and continuous operational improvement.

Location & Flexibility: This role requires you to be onsite in our London office 3 days a week, with the option of working from home 2 days a week.

The post holder must be eligible for and willing to go through SC clearance process

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